By visiting the Gear Up! Meal Prep site and/or purchasing our products, you engage in our “Service” and agree to be bound by the following terms and conditions.
ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Prices and descriptions for our products are subject to change without notice.
We have made every effort to display as accurately as possible our products. These may not be identical to your order.
You may not use our products for any illegal or unauthorized purpose or for resale including our pictures and content.
Gear Up! Meal Prep order cut off period ends on Saturday midnight, any orders placed after this time will be forwarded onto the following week’s orders.
Orders will be sent for delivery on Tuesday through our courier service DHL for Next Day delivery. By ordering with us, you also agree to our courier’s Terms and Conditions (it is your responsibility to keep themselves informed).
Gear Up! Meal Prep will not be accountable for losses or damages occurred due to unsuccessful deliveries where delivery has been attempted.
Allergens have been included in the descriptions of each product. It is the responsibility of the customer to read and understand all the information of a product. Also, to populate the Additional Information section found on the payment page with any allergens or health-related information, and any other information which could cause problems to the customer/consumer. As mentioned above, any reliance on the material on this site is at your own risk.
If the customer has any concerns or any doubts as to whether the product is safe for consumption. The customer must contact us immediately and must not consume the product.
Gear Up! Meal Prep will not refund an order on the basis of unsatisfactory taste.
CANCELLATIONS AND AMENDMENTS
Cancellations made within 48 hours before the expected delivery date will be charged 50% of the amount paid for the order. This is to cover the cost of the ingredients etc purchased by Gear Up! Meal Prep to begin the order. 50% of the full amount will be refunded to the customer.
Amendments must be made prior to the cut off time, any amendments after this time will not be taken into consideration. This is due to Gear Up! Meal Prep having to purchase the ingredients for the orders of the week.
Funds can take up to 7 days to reach your bank account when refunded.
The closing time for all orders for the week is Friday midnight.
The delivery charge for each order is £6.95.
This charge is to make sure all orders are packed in a double walled thermo regulated cool box for Next Day delivery. We use medical grade ice packs (reusable) to ensure your food is kept chilled during transit and is safe to eat upon arrival.
Orders will arrive on Tuesday* in thermo regulated sealed packaging. The delivery is Signed For and will require someone to be present to collect the order. Notifications on deliveries will be sent via our courier. It is the customers responsibility to stay updated on the whereabouts of the parcel.
Any questions, please don’t hesitate to contact us.
*Subject to courier terms
The courier and tariff we use is DHL Next Day delivery. DHL will keep you updated on the delivery times. By placing an order with us, you agree for Gear Up! Meal Prep to share your data with third parties including our courier service.
Please note, delivery must be taken the next day. The packaging our meals are placed in have been tested for upto 27 hours. We cannot offer a refund or any discount if deliveries were missed by the customer. If for any unforeseen circumstances the delivery is delayed by the delivery service, we will try our best to liaise with them to get your food to you as soon as possible. Gear Up! Meal Prep hold no responsibility over errors made by the courier service.
If for any reason you miss the delivery, the courier will expect you to rearrange the delivery through their app/website.
Gear Up! Meal Prep hold no responsibility on undelivered products caused by the customer not being able to collect when they are delivered. Therefore will not provide a refund or discount if the cause of the delayed package is due to the customer.